Please check your Junk E-mail folder just in case the email was delivered there instead of your inbox. For further queries use the Worldwide Phone Number List to find your Payless Customer Service telephone number.
The Service Provider for Payless is Top Rent A Car Bulgaria. A representative will wait you inside Sofia Airport arrivals hall holding a banner with the company logo, so you can easily recognize him/her.
If no flight number is provided please call +359 52 700 89 050 after arrival and the car will be delivered to you at the airport, usually within 5 minutes. A fee of 20 euro applies for each delivery/collection of a rented vehicle in non working hours (19:00h - 09:00h).