Please check your Junk E-mail folder just in case the email was delivered there instead of your inbox. For further queries use the Worldwide Phone Number List to find your Payless Customer Service telephone number.
Payless is located in the Rental Car Center at 3057 Terminal Dr, Hebron, KY at Cincinnati/N Kentucky Intl Apo. The Rental Car Center is now a part of the CVG Terminal - no need to get on a shuttle. Rental car pick up or drop off will take place in the new consolidated and connected Rental Car Center. If flying: Payless cars will now be accessible by walking from baggage claim - no shuttles needed. Follow Terminal signage to Ground Transport West to the Rental Car Center inside the Terminal. Walk-Up Renters - Follow airport signs to Rental Car Return. They will lead to the Payless rental/return facility.