Please check your Junk E-mail folder just in case the email was delivered there instead of your inbox. For further queries use the Worldwide Phone Number List to find your Payless Customer Service telephone number.
The Payless counter is located in the terminal. After customers collect their baggage they need to proceed to the Payless counter in the terminal. Then customers will walk outside to wait for a shuttle bus to transport them to the office where the cars are located. There is no shuttle fee. The office is located off Carretera Queretaro-Tequisquiapan Hwy at the Queretaro International Airport. It is an approximate 5 minute drive (0.5 kms).