Please check your Junk E-mail folder just in case the email was delivered there instead of your inbox. For further queries use the Worldwide Phone Number List to find your Payless Customer Service telephone number.
Follow signs to the baggage claim area. Board the tram across from baggage claim to the rental car facility which is about 1/2 mile away. The tram ride will take about 4 minutes. Exit the tram & proceed to the Payless counter.