Please check your Junk E-mail folder just in case the email was delivered there instead of your inbox. For further queries use the Worldwide Phone Number List to find your Payless Customer Service telephone number.
Airline Passengers - North Terminal- services Continental, Northwest & Luthansa airlines- Upon arrival, follow the Ground Transportation signs to the lower level baggage claim area. After claiming luggage, go 1 floor up to the Walkway to Ground Transportation. Look for the Payless car rental shuttle bus. South Terminal - services All other US airline carriers- Upon arrival, follow the "Ground Transportation" signs to the lower level baggage claim area. Exit the building, cross the street & look for the Payless car rental shuttle bus. International Terminal - services International based carriers - Upon arrival, use the courtesy phone in baggage claim to call for pickup. Local Renters - From I-94 East bound, exit at Middle Belt Road, turn right at the light, go approximately 1/2 mile and turn right on Lucas Drive. Payless is located at the end of the street on the right side. CARS: Customers will be shuttled to vehicles. Shuttle bus will take customers from the terminal to the Car Rental Facility. Location is approx 1 mile from the airport terminal.