Please check your Junk E-mail folder just in case the email was delivered there instead of your inbox. For further queries use the Worldwide Phone Number List to find your Payless Customer Service telephone number.
LaGuardia Airport (LGA) is still under construction. Please advise all customers to expect delays getting to and from our facility. Customers should allow extra time before their flight for return back to the airport. The Port Authority will have signage throughout LGA to help customers. As of February 2, 2023, rental car shuttles have returned to terminal frontage for customer pickup and drop-off.
COUNTER: AIRLINE PASSENGERS MARINE AIR TERMINAL (TERMINAL A): Arriving customers will proceed through the lobby and to the first curb the rental car common bus waiting area for the Payless shuttle bus. The Payless shuttle bus will take customers to the Payless car rental facility where customers will proceed to the Payless counter. (TERMINAL B): On the arrivals level proceed to the first curb between Rental car shuttle bus between numbers 4 and 6. The Payless shuttle bus will take customers to the Payless Car Rental Facility where customers will proceed to the Payless counter. (Terminal C): On the arrivals level proceed out to the first curb marked Rental car shuttle the Payless bus will meet you there then take you to the Payless counter. WALK-UP RENTERS/LOCAL RENTERS - Follow airport signs for Rental Car Return. They will lead to the Payless vehicle rental lot. Proceed inside to the counter. VEHICLES: Located approximately 1.5 miles from the airport at the Car Rental Facility. RETURNS: Same as pick-up. Look for the "Car Rental Return" signs. All returning customers will be taken from the Car Rental Facility back to the terminals.