Please check your Junk E-mail folder just in case the email was delivered there instead of your inbox. For further queries use the Worldwide Phone Number List to find your Payless Customer Service telephone number.
When you arrive, claim your luggage in the baggage claim area on the lower level inside airport terminal. Take the escalator & moving side walk/Skywalk to the Interlink Facility. Payless counter is located on the 3rd floor of the Interlink Facility.