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At Payless Car Rental, the safety of our customers and employees is of great concern. Our policies and procedures regarding the handling of vehicles that are the subject of a manufacturer's recall notice is a prime example of how we put our customers' safety first.
Periodically, automobile manufacturers provide notices of issues relating to their vehicles. These notices range from minor issues to recall notices relating to vehicles that may pose a risk to the safety of the driver, passengers and the general public.
In the United States, when we receive a safety recall notice from a vehicle manufacturer under the Motor Vehicle Safety Act, we identify the affected vehicles in our fleet and place them on a "hard hold" in our reservations system, which prevents them from being rented. We then do not rent these a vehicle until we are able to implement a remedy that has been approved by the manufacturer and the National Highway Transportation and Safety Administration (NHTSA).
In addition, when our vehicles become subject to a safety recall, we use a third-party vendor that automatically calls customers within 24 hours when we have confirmed that the vehicle they have out on rent has been recalled. This process is used to contact all customers who have provided a telephone number and/or email address during the reservation or check-in process through which the customer can be reached. Each customer who has rented a vehicle that is subsequently subject to a recall will receive a message providing specific instructions as to how, where and when the vehicle may be returned for an exchange. If no valid telephone number has been provided, a written notice will be sent to the renter's residential address.
Yes, Payless offers customers the opportunity to add the Payless Roadside Service plan, which provides help 24 hours a day, 7 days a week every day of the year including holidays. RSP is offered as an optional product at most Payless Car Rental locations in the United States and Canada. The cost may vary from location to location, please refer to the individual location policy under keyword “Roadside Assistance”. For more general information, click here.
Traffic violations are the responsibility of the renter. A third party subrogation company may be utilized to recover any fees associated with unpaid traffic violations. A service charge in addition to the cost of the violation may be assessed to defer the cost of collection.
The following list represents an example of vehicle types offered in the United States. Makes and models within each car class vary by location. Please refer to the home page of the Payless website and access CARS for further information on domestic and non- U.S. car types.
Economy: Hyundai Accent Compact: Ford Fiesta Intermediate: Nissan Sentra Standard: Ford Fusion Full-Size: Mitsubishi Galant Premium: Dodge Charger Luxury: Chrysler 300 Mini-Van: Kia Sedona Full-Size Van: Ford Econoline Convertible: Ford Mustang Utility/4x4: Ford Explorer
For more information on our vehicles, please see the Cars section.
You are responsible for paying all parking and traffic violations incurred while using the vehicle. If you incur a violation during the rental our agent will process and bill you for fines associated with the violations. In addition to any violation fees you will also be charged a service charge, payable to the third party, of $50.00 per violation. These items will be billed directly to the Credit or Debit Card you used for the rental transaction. Charges will appear as a separate line item on your credit card or bank statement.
You are responsible for paying all tolls incurred while using the vehicle. If you incur a toll during the rental period without paying the toll in cash and we, or our agent must pay the toll on your behalf, you will be charged a Convenience Fee of $2.95 per rental day up to a maximum of $14.75 per rental plus the published toll fee(s) at the time you incur the toll. Toll charges will be processed after the return of the Vehicle and will be charged to the Credit or Debit Card you provided for the rental. Charges will appear as a separate line item on your credit card or bank statement.
Customers who have questions about the e-toll device should contact E-Toll at 1-866-642-2000 or Click here.
Please check with the toll authority directly regarding alternative toll payment options they may offer.
Immediately contact the police to complete an accident report and then notify the Payless rental location within 24 hours of the accident. In most incidents, you will need to return to the rental office to complete an accident report for Payless Car Rental's records and your own. This report is for both parties' protection, and is particularly important if you have purchased a waiver of damage.
If you have received a bill from Sedgwick Claims Management Services, please click the link below to set up payment. Sedgwick is Avis Budget Group’s third party administrator and handles our vehicle damage claims. If you have questions regarding the bill, please contact Sedgwick directly to discuss. They can be reached at (866) 446-8376 or vdcrecovery@Sedgwick.com.