Please check your Junk E-mail folder just in case the email was delivered there instead of your inbox. For further queries use the Worldwide Phone Number List to find your Payless Customer Service telephone number.
At most airport locations proof of a return flight that coincides with the rental must be shown.
At most locations, Debit Cards are accepted when renting an Economy, Compact, Intermediate, Standard, Full-size, Premium car, SUVs and Minivans only. Check your specific rental location for any exceptions. The estimated amount of the rental plus an additional amount of up to $300.00 will be assessed against your debit card at the time of rental. We release the hold on funds when the vehicle is returned however, these funds may no longer be available for your immediate use and may take up to 14 days, depending on your bank, to become available.
We will not be responsible for any returned check(s) or insufficient fund charges or bank fees related to this process. Use of a debit card to rent a Vehicle may be subject to a review of your credit history. The inquiry will be posted on your credit report and may have an effect on your credit score. If the debit card fails to meet our debit card criteria, you may either be unable to rent a Vehicle. or required to present a major credit card in your name to qualify for rental at this location.
Your credit or debit card will be charged upon reservation confirmation. Method of prepayment toward your rental may not be changed after confirmation.
The same credit or debit card used to complete an online prepaid reservation must be presented at the rental pick-up counter as a form of identification. At time of rental pick-up, the last name on all rental credentials (license and credit or debit card) must match the last name on the reservation. If the last names do not match, for security purposes the prepaid reservation will not be honored.
Your quoted rental rate is based on the exact parameters (locations, dated, etc.) of your particular rental - changing your confirmed reservation parameters could result in a different rate.
At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. All drivers must have a safe driving record.
Generally, at the time of rental, we'll require a credit card hold of $250. This is in addition to the cost of the rental. While a debit card is an acceptable form of rental prepayment online, it may not be accepted for the credit hold required when you pick up your car.
If you use a debit card at a location that accepts them, we will perform a credit check to ensure credit worthiness before releasing the car and you must also present a second form of current identification. If you fail to pass the credit check, you will not be able to rent the car.
Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location.
If you need to cancel 48 hours prior to the scheduled pick-up time, we will refund the full prepaid amount, less a $50.00 USD processing fee. If the prepay amount is less than $50.00 USD, the entire amount will be forfeited.
If you do not cancel your reservation 48 hours prior to the scheduled pick-up time or if you fail to rent the car, the entire prepaid amount will be forfeited.
If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.
Retain your reservation confirmation number as it is necessary for modification or cancellation refund requests.
Cancellation refund requests must be made on PaylessCar.com using your reservation number and canceling your existing reservation.
Underpayments will be handled at the counter at time of rental return. Unfortunately, we can't promise that your prepaid daily car rate will apply if you change car types, lengthen or shorten your rental period or change your pick up location.
Upon returning the vehicle, Payless will process a release of the unused portion of the hold taken at the time of pickup subject to your bank's procedure. This hold may take up to two weeks to be released by your bank.
If you fail to return the vehicle as agreed, Payless will obtain additional authorizations from your account to cover the rental charges.