Please check your Junk E-mail folder just in case the email was delivered there instead of your inbox. For further queries use the Worldwide Phone Number List to find your Payless Customer Service telephone number.
Based on location availability, you can select options including infant and child booster and safety seats, as well as ski racks, for a nominal fee. No-smoking vehicles are available at many locations at no additional charge. While Payless makes every effort to honor your requests for additional accessories with your car rental, except for infant and child safety seats reserved 24 hours prior to pick-up, we cannot guarantee them at the time of reservation. Hand controls are also available, but require special set-up. They must be requested at least 24 hours prior to pick-up.
Some airports charge car rental companies a fee for every customer transaction at that airport location. When airport authorities impose this fee, rental car companies operating out of that airport generally pass on this surcharge to their customers either directly or indirectly.
The unique three-letter codes that identify each airport around the globe. For example, Newark is EWR and Los Angeles is LAX. Airport codes are used on airline tickets and baggage claim checks, and also may be used for making car rental reservations with Payless. To find airport and other Payless location codes, search for a Payless car rental location.
Stands for Airlines Reporting Corporation. When making car rental reservations, travel agents use their ARC number to identify themselves and their agencies, enabling agency owners to earn commission for their rentals.
In Florida only, a car rental tax is imposed to cover the state's cost to dispose of worn car batteries and tires. Rental car companies operating in Florida generally pass on this surcharge to their customers either directly or indirectly.
Across the entire car rental industry, rental car classes include small (compact and economy), medium (intermediate and full-size), large (premium and luxury), SUV (intermediate, standard and full-size), specialty (convertibles, mini vans and 12-passenger vans) and other assorted car types. As you upgrade your car rental in class and price, you'll tend to find more extras like expanded passenger and leg room and better features.
The rental car industry’s car-class terms and those of car manufacturers have never been fully synchronized. No matter which car rental company you do business with, you will notice that there are many more car groups offered than those described by manufacturers in their new car classifications. For example, Payless lists the Chevy Malibu within our full-size offerings, while Chevrolet classifies it as a mid-size. Payless considers the Malibu as a full-size product because it has the capacity in all metric categories (seating, trunk space, etc.) to qualify as a full-size vehicle.
Some Payless Rent A Car locations are owned and operated by the corporation, and others are owned and operated independently. While each of these car rental locations strives to offer the same high level of quality and service, occasionally some licensee-owned operations do not offer the same Payless promotions, special pricing activities, or rental terms as corporate-operated locations. It’s easy to find out whether your car rental location is licensee-owned or corporate-operated.
This is the rental rate for businesses that have corporate accounts with Payless. If you have a corporate PDN or a corporate Perks ID, be sure to use it each time you rent a car. Special rates have been negotiated between the corporation and Payless, and these rates are “locked in” as long as the contract is in place.
A daily rental is for a 24-hour period. The daily rate applies when a rental does not qualify for a weekly or weekend provision. You can pick up your Payless rental car on any day of the week and return it on any day as well. Minimum daily rental is one day, and maximum is four days.
To help ensure everyone's safety, Payless strives to rent only to responsible drivers. That's why, in the U.S., you might be asked to sign a driving record addendum or be subject to a computerized Department of Motor Vehicles check when you rent a car. Based upon such a search, Payless reserves the right to deny a rental.
To help recover the escalating energy costs related to our business operations, we must impose a separately stated Energy Recovery Fee (ERF) to all customers at all locations. Please check for all fees that apply to your rental in the Rates section during your car rental reservation process.
In Australia and New Zealand only, ERF is a coverage plan that helps reduce the cost of excess damage to the car during your car rental. Terms depend on the vehicle category and the age of the driver. Similar to Loss Damage Waiver (LDW) in the U.S.
If a car is rented at 11:00 a.m. on a Tuesday, for example, a daily rental is due back to the return location by 11:00 a.m. on Wednesday – 24 hours later. Renters are requested to abide by the terms on the rental agreement. If a daily rental is not returned within 24 hours, an hourly fee will be charged in addition to the original daily charge. For rental cars returned more than two hours late, renters will be charged for an extra day. For specifics, speak with your Payless counter representative.
Some airports charge car rental companies a fee for every customer transaction at that airport location. Rental car companies operating out of that airport generally pass on this surcharge to their customers either directly or indirectly.
Payless' rates don't include the cost of fuel, so car renters have three Fuel Service Options – 1. Accept the Fuel Service Option, pay in advance for a full tank of fuel, and bring the rental car back empty; 2. Don't accept the Fuel Service Option, bring the rental car back full, provide a receipt for your gas purchase, and avoid any refueling service charge; or 3. Don't choose the Fuel Service Option, bring the car back less than full, and pay a fuel service charge.
The international equivalent of the U.S. Personal Accident and Personal Effects (PAE) coverage protects you and your passengers against expenses resulting from accident, injury, and loss to personal property during your car rental.
For U.S. Government car rentals, the government imposes a $5/day Admin Rate Supplement (GARS/GA) charge for each rental. Rental car companies pass on this surcharge to government renters either directly or indirectly.
Hand controls for you rental car are available upon request at no charge. Because hand controls require special set-up, they must be requested at least 24 hours prior to pick-up. They may not be available on all rental vehicles. Reserve hand controls by phoning 1 800 PAYLESS.
Vehicles are rented on a daily, 24-hour basis. Hourly charges will apply when a consumer returns the vehicle after their expected time of return. If the hourly charge exceeds two hours, a full-day charge will apply. Each rental contract lists the charge fees, so renters should read the contract and keep it handy. Renters will be charged only the quoted rates, but if a customer fails to meet the contract terms, charges will be imposed. When in doubt, always ask at the car rental counter.
Members of the International Association of Travel Agents (IATA) use their IATA number to identify their travel agency when making car rental reservations, and to earn sales commission for their respective agencies.
Some Payless Rent A Car locations are owned and operated by the corporation, and others are owned and operated independently. While each of these locations strives to offer the same high level of quality and service, occasionally some licensee-owned operations do not offer the same Payless car rental promotions, special pricing activities, or rental terms as corporate-operated locations. It’s easy to find out whether your car rental location is licensee-owned or corporate-operated.
The unique three-letter codes that identify each Payless car rental location around the globe. Also, if the Payless location is at an airport, the airport code is used for the Payless location code. For example, Newark is EWR and Los Angeles is LAX. Airport codes are used on airline tickets and baggage claim checks, and also may be used for making car rental reservations with Payless. To can find airport and other Payless location codes, search for a Payless location.
Depending on your reservation/rental agreement, you have a mileage allowance that entitles you to drive your rental car a specified distance at no charge before a mileage surcharge takes effect. Some rate plans include unlimited mileage.
Unless your car rental reservation/rental contract mentions unlimited mileage, your total fee will include any additional miles you use beyond the terms of your agreement. This fee is noted in the rate section of your reservation and rental agreement.
To get this car rental rate, you must rent a car for a minimum of 28 consecutive days or a maximum of 31. Monthly car rentals usually offer substantial discounts over our weekly car rental rates. You can pick up your Payless rental car on any day of the week and return it on any day as well. See also Mini-Lease.
Since some Payless Rent A Car locations are privately owned and operated, these select locations have the option of not participating in all special promotional deals. If your car rental location isn't participating in or is sold out of a promotional offer, you'll see a “not available” note in the rate section of the Web site as you’re shopping for car rental rates.
Offer codes (also known as PDNs) may be found in a variety of places - in newspaper, magazine or television ads, by clicking banner ads on Web sites other than paylesscar.com, on the paylesscar.com home page, in our paylesscar.com car rental deals pages or e-mailed to you. Also, if you're a member of an organization or company that partners with Payless Rent A Car, please contact that organization directly and ask whether they have a Payless PDN code you may use for your car rental.
Personal Accident and Personal Effects Insurance (PAE) protects you and your passengers against expenses resulting from accident, injury, and loss to certain personal property in your Payless car during your car rental.
A qualifying rental meets all qualifications or rules. For example, on a coupon that notes “weekend rental only,” a qualifying car rental will need to take place during a weekend and not during the middle of the week.
Payless' nationwide Roadside SafetyNet product brings fast, reliable assistance in the unlikely event of operational difficulty or unexpected emergency while on the road. An additional daily charge covers renters for unexpected situations including key replacement, lockout service, jump starts, flat tire assistance, tire replacement, and emergency fuel delivery (up to 3 gallons with a charge for fuel only).
Supplemental Liability Insurance (SLI) is extra automobile liability coverage that protects you and all authorized drivers of the rental car against third-party bodily injury and property-damage claims with USD $1,000,000 or $2,000,000 of coverage depending on the rental location*.
*If you are renting in California or Nevada, please check with the Payless location for specific carrier, program terms/conditions, exclusions and/or limitations of coverage as these may differ from the SLI described above. We also advise you to consult with your individual insurer before rental.
Participating corporate and agency operator locations also offer enhanced Supplemental Liability Insurance that covers the difference between the basic liability protection provided and $2,000,000 per occurrence. Please ask for this enhanced coverage at the rental counter.
Telecommunications Device for the Deaf (TDD) car rental reservation and customer care service is available upon request. For reservations and information in the U.S., TDD service is available by calling 1 800 PAYLESS.
The term for what's included in the basic quoted car rental price. Time and mileage includes the charge for the length of time rented, the allowable mileage and any incremental charge for mileage over the allowance associated with that charge. Airport fees, taxes and/or surcharges are calculated separately.
Across the entire car rental industry, car classes include small (compact and economy), medium (intermediate and full-size), large (premium and luxury), SUV (intermediate, standard and full-size) and specialty (convertibles, mini vans and 12-passenger vans). As you upgrade in class and price, you'll tend to find more extras like expanded passenger and leg room and better features.
A weekday or daily car rental is for a 24-hour period. The weekday rate applies when a rental does not qualify for a weekly or weekend day provision. You can pick up your Payless rental car on any day of the week and return it on any day as well. Minimum weekday rental is one day, and maximum is four consecutive days.
To qualify for a weekend day rate, you must pick up your Payless rental car any time after 12:00 noon on Thursday and return it by 11:59 p.m. (one minute before midnight) the following Monday. Some rates require a Friday or Saturday night stayover, and might require a two-day minimum rental.
To get this rate, you must rent a car for a minimum of five to seven consecutive days. Weekly car rentals usually offer substantial discounts over our daily rates. You can pick up your Payless car on any day of the week and return it on any day as well.