Welcome - Sign in / Register

FAQ

 

Frequently Asked Questions (FAQs)

What is Payless Perks?
Payless Perks offers customers additional savings on our already low rates. Member benefits include discounted rates, quick reservations, and much, much more! Sign up today and instantly receive member benefits!

 

Why rent a car at PaylessCar.com?  
Payless is dedicated in providing quality car rentals at an affordable price and our customers can always find the best rate when booking direct on PaylessCar.com. With so many worldwide locations, the choices are endless. Great car rental deals at discount prices, with ever-changing specials, no wonder why so many reserve vehicles directly on PaylessCar.com. At Payless we do the work, so our customers can enjoy the perks!

 

What does it take to rent a car?
All drivers must meet the renting location's minimum age requirements, have a valid drivers' license, clean driving record, and present a major credit card in his/her own name at the time of rental. International renters/drivers must have a valid drivers' license from renters/drivers country of origin or a valid international drivers' license. Payless requires written proof of liability insurance covering injury to third persons or their property and collision and comprehensive insurance covering any Payless vehicle while on rent.

 

How can I get a copy of my receipt or rental agreement?
If you rented within the past 30 days, please contact the location directly and provide the following:

  • Spelling of full name of renter
  • Mailing address and/or fax number where you want receipt to be sent
  • Dates of rental
  • Confirmation number

Please allow up to 72 hours for response.

 

Does Payless have a lost and found?
If you've left a personal item behind, please call the Payless location at the phone number listed on your rental agreement. We recommend that you report your lost item immediately, as we can't guarantee its return, but we'll do our best to find it.

 

Does Payless provide a Roadside Assistance Program?
Yes, Payless offers customers the opportunity to add the Payless Roadside Service plan, which provides help 24 hours a day, 7 days a week every day of the year including holidays.  RSP is offered as an optional product at most Payless Car Rental locations in the United States and Canada. The cost may vary from location to location, please refer to the individual location policy under keyword “Roadside Assistance”. For more general information, click here.

 

Is Payless compatible with Tripit? 
If you are a TripIt user, you can now forward your Payless Car Rental confirmation emails to plans@tripit.com and have your rental car reservation details seamlessly entered into your TripIt travel itinerary within seconds. 

If you don’t already have a TripIt account, you can forward your Payless Car Rental confirmation email to plans@tripit.com and TripIt will create an account for you (it's free!) and email you a link to your new TripPlan.


Below is a list of common information about renting a car from Payless. Please choose a subject from the list, or scroll down to browse the entire selection.

Accidents  

Immediately contact the police to complete an accident report and then notify the Payless rental location within 24 hours of the accident. In most incidents, you will need to return to the rental office to complete an accident report for Payless Car Rental's records and your own. This report is for both parties' protection, and is particularly important if you have purchased a waiver of damage.

Age

Renter must be 25 years of age unless specified otherwise in specific location's policy. Underage Surcharge: where applicable by law, locations will charge an underage fee. Please refer to individual location policy: Keyword: AGE REQUIREMENTS

Additional Authorized Drivers
Additional drivers are allowed at most locations and there may be an additional fee if state law permits. They must meet the minimum age requirements, present a valid drivers' license and credit card. All location policies that apply to the renter will also apply to the additional driver. Please refer to individual location policy: Keyword: ADDITIONAL DRIVERS
Americans With Disabilities Act  

Payless locations provide rental services to accommodate all customers and comply with the stipulations of the Americans With Disabilities Act. Please call our toll free number (800-PAYLESS) and speak to a Customer Service Representative for any special equipment or requests. Reasonable advance notice is required; our usual need is 72 hours but this period may vary.

  • Hand Controls : Hand controls are provided at no additional charge however availability of special equipment must be verified before the reservation can be confirmed. If you require special equipment to operate the vehicle, please contact us at 1-800-PAYLESS. We will process your request and send a confirmation response within 72 hours after verifying availability with the renting location.
  • ADDITIONAL AUTHORIZED DRIVERS FOR DISABLED RENTERS A traveling companion who will serve as a driver for a disabled renter will be authorized at no additional charge. Drivers must be at least 25 years of age and possess a valid drivers' license. Please advise the Payless representative of the companion driver at the time of rental. Both must be present at the time of the rental.
  • Shuttle Services for Mobility Impaired: Some Payless offices do not operate a fixed-route courtesy shuttle service between an airport terminal and the rental office. At those sites wheelchair access transportation may be limited. An appropriate rental vehicle will be dispatched to the airport terminal.

Border Crossing
Rentals originating in the United States (USA) are not permitted to cross the borders of Canada or Mexico without written authorization from the renting location. If permission is granted by the renting location, additional rental qualifications may apply.

Cancellation Policy
 
Cancel notification must be received one hour prior to the scheduled arrival time unless otherwise specified on your reservation conformation.

Car Types
The following list represents an example of vehicle types offered in the United States. Makes and models within each car class vary by location. Please refer to the home page of the Payless website and access CARS for further information on domestic and non- U.S. car types.

Economy: Hyundai Accent
Compact: Ford Fiesta
Intermediate: Nissan Sentra
Standard: Ford Fusion
Full-Size: Mitsubishi Galant
Premium: Dodge Charger
Luxury: Chrysler 300
Mini-Van: Kia Sedona
Full-Size Van: Ford Econoline
Convertible: Ford Mustang
Utility/4x4: Ford Explorer

For more information on our vehicles, please see the Cars section.

CDW: Collision Damage Waiver

If you do not purchase Collision Damage Waiver, you are responsible for all damage to the rented vehicle. If you purchase Collision Damage Waiver, we will waive all, or a portion of, our right to collect from you for damage to the rented vehicle caused by collision or upset. The amount of your responsibility varies according to the type of vehicle you rent. We will not waive our right to collect for comprehensive losses such as fire, theft, vandalism, flood, hail, or acts of God. In addition there are other exclusions from Collision Damage Waiver. Please read the back of the Payless Rental Agreement for a complete list of exclusions.

CDW is optional; your personal auto policy may cover damage to the rented vehicle. Check with your insurer if you are uncertain.



Concession Recoupment Fee
Some Airports charge a fee for conducting car rental business in the airport terminal or consolidated rental car facility. The fee is added to the rental charges, collected by Payless and remitted back to the airport authority.

Credit Cards

Accepted Credit Cards

  • American Express
  • Diners Club
  • Visa
  • Master Card
  • Discover/Novus

Please refer to specific location policy to verify credit card acceptance. The estimated amount of the rental, plus a security deposit is held or charged on the credit card at the time of rental. Deposits vary by location and are released when the vehicle is returned. Changing payment method at the end of the rental is at the discretion of the location. Please refer to individual location policy: Keyword: PAYMENT INFORMATION.


Customer Facility Charge
A Customer Facility Charge may be imposed by an airport to offset the cost of operating a consolidated rental car facility located and maintained on airport property. The fee is added to the rental charges, collected by Payless and remitted back to the airport authority.

Debit/Check Card

Debit Cards are accepted at most locations however please check individual city policy; keyword DEBIT CARD or PAYMENT INFORMATION. Eligible debit cards must have the Visa, MasterCard or Discover logo. Stored value / prepaid / gift cards are not acceptable to qualify for rental. If accepted, the estimated amount of the rental plus and additional security deposit will be assessed against the debit card at the time of rental. Those funds will not be available for your immediate use and the deposit amount may take up to 14 days, depending on your bank, to become available. Please refer to individual location policy: Keyword: DEBIT CARD


Driver's License

The renter and any authorized driver(s) must have a valid drivers' license in their own name. The drivers' license must be valid for the entire rental period. International renters or authorized drivers must present a valid drivers' license from their country of origin. If the drivers' license is in a language other than English, a valid International Drivers Permit must also be presented.


Driving Record

Payless Car Rental may perform a drivers' license check and may deny a rental car based on a negative driving record.


Driving Restrictions

Local rental and state restrictions may apply. Geographical restrictions will be defined under the terms of the rental agreement and may be restricted to the state in which they are rented. Please refer to individual location policy: Keyword: GEOGRAPHICAL RESTRICTIONS.


Energy Recovery Fee

A separately stated nominal Energy Recovery Fee will be assessed at select Payless locations. The daily fee is imposed to offset the rising energy costs related to our business. Where assessed, the fee will be included in the total price quoted at the time of reservation.


Fuel Policies/Charges

OPTION #1 BUY A TANK, The vehicle is rented with a full tank. You may purchase a full tank of fuel at the time of rental and bring the vehicle back with fuel at any level. Credit will not be issued for unused fuel.

OPTION #2 WE FILL THE TANK, The vehicle is rented with a full tank. You may bring the vehicle back full to avoid a charge or Payless will refuel your vehicle based on the miles driven or level of the tank. A refueling service fee will apply per gallon.


Hand Controls
Payless locations provide rental services to accommodate all customers and comply with the stipulations of the Americans With Disabilities Act. Please call our toll free number (800-PAYLESS) and speak to Customer Service Representative for any special equipment or requests. Reasonable advance notice is required; our usual need is 72 hours but this period may vary.

Local Renter Restrictions

Local rental qualifications and unlimited mileage restrictions may apply. Please refer to individual location policy: Keyword: LOCAL RENTER


GPS Tracking
Some rental operations may utilize a device that monitors the use of the rental vehicle. The use of the product, if applicable, will be disclosed at time of rental.

Insurance Covered (by my Credit Card)

Your credit card may cover your responsibility for damage to our vehicle. However, that coverage is almost always secondary or excess to any other coverage you might have, such as your own auto insurance policy. Usually the coverage offered by a credit card applies only to the deductible on the collision and comprehensive portion of your personal auto policy. To be certain, you must check the terms of your credit card agreement.


Liability Insurance, Compulsory

Liability Insurance protects you against claims for injury you cause to third persons or their property. Liability insurance does not cover injury to you or damage to the rented vehicle. State and Country laws determine whether your personal auto liability insurance or our liability insurance will pay for injuries you cause to others while driving our vehicle. Supplemental liability insurance is offered at most Payless locations. Please refer to individual location policy: Keyword: LIABILITY INSURANCE.


Mechanical Problems

Mechanical problems must be reported directly to the rental location for prompt assistance. Please call the phone number printed on the rental agreement.


No Shows
A "No Show" is a customer that has a confirmed reservation but does not cancel or "show up" at the rental counter. Charges for some vehicles may apply if the reservation is not cancelled at least 24 hours in advance of the reserved pick-up time. Please cancel your reservation in the same manner as you made it, i.e. phone or on line Travel Agency to avoid "no show" charges.

One Way Rentals
A one way rental occurs when a vehicle is returned to a location other than the renting location. One way rentals are not available at all Payless locations, please inquire when making your reservation. Where allowed, "drop off "fees or mileage charges may apply in addition to general rates. Please refer to individual location policy: Keyword: ONE WAY RENTAL.

Parking Tickets
Parking Tickets are the responsibility of the renter. At some Payless locations, a third party subrogation company may be utilized to recover any fees associated with unpaid violations. A service charge in addition to the cost of the violation may be assessed to defer the cost of collection.

PAI/PAC

Personal Accident Coverage: When you purchase optional PAI coverage at the designated daily rate, you and your passengers are insured against injury and death. The protection is valid for the period of the rental and is subject to all provisions of the group policy.


PEC

Personal Effects Coverage: When you purchase optional PEC coverage at the designated daily rate, you and your immediate family are insured for the actual cash value of personal property which they are traveling with against loss or damage. The protection is valid for the period of the rental and is subject to all provisions of the group policy.


Personal Auto Insurance

Every Payless car is rented on the assumption that your personal auto policy will cover all liability claims for injuries to others that you cause. This keeps our costs down and we pass that savings on to you in the form of competitive prices.
Some Payless locations require you to present written proof of auto liability and physical damage insurance coverage. Proof should include the name and address of the insurer and the policy number. Rental may be denied if you do not present the required proof of insurance coverage. Please refer to individual location policy: Keyword: LIABILITY INSURANCE


Privacy Policy
Customer privacy is very important and taken very seriously with Payless Car Rental. It is our policy that customer mail or e-mail information will not be shared with 3rd parties except in the case of contracted partnerships for the purposes of providing added benefits to our customers. Credit information will not be shared with any 3rd party. To read more about our Privacy Policy, click here.

Proof of Insurance

Every Payless car is rented on the assumption that your personal auto policy will cover all liability claims for injuries to others that you cause. This keeps our costs down and we pass that savings on to you in the form of competitive prices. Please refer to individual location policy: Keyword: LIABILITY INSURANCE.


Rate Guarantee

It is the policy of Payless to have the confirmed vehicle available during normal business hours for the calendar day of the scheduled arrival.


Rental Qualifications

All drivers must meet the renting location's minimum age requirements, have a valid drivers' license, clean driving record, and present a major credit card in his/her own name at the time of rental.


Reservations Hold

It is the policy of Payless to have the confirmed vehicle available during regular business hours for the calendar day of the scheduled arrival.


Supplemental Liability Insurance (SLI)

Liability coverage included with each rented vehicle is limited to the minimum coverage permitted by each state or country. In some cases, total coverage may be as little as $10,000. Your own personal auto policy may also be similarly limited. SLI increases your liability coverage to the amount specified on your policy, up to $1 million combined single limit for each accident. This coverage greatly expands your liability protection, perhaps even beyond your own personal auto policy. SLI covers injuries to persons and property you damage while driving the rented car. It does not cover you or passengers in the rented car. Restrictions apply; ask for a copy of an SLI brochure at the rental counter.


Special Equipment

Infant Seats, Toddler Seats and GPS Navigation Devices are available upon request at most Payless locations. Ski Racks and Toll Passes are available at select locations. Pricing and availability vary. Please refer to individual location policy: Keyword: SPECIAL EQUIPMENT

Tolls
Toll charges are the responsibility of the renter. Where toll roads are no longer manned to accept cash as payment, U.S. Payless vehicles are equipped with the ability to pay for tolls electronically. Tolls incurred will be billed as a separate item on your credit card statement as "Rental Car Tolls". A third party subrogation company may be utilized to recover any fees associated with unpaid tolls. A service charge in addition to the cost of the violation may be assessed to defer the cost of collection. Please refer to the individual location policy to determine if specific toll payment instructions apply.
Traffic Violations
Traffic violations are the responsibility of the renter. A third party subrogation company may be utilized to recover any fees associated with unpaid traffic violations. A service charge in addition to the cost of the violation may be assessed to defer the cost of collection.

Upgrades
Payless guarantees the reserved vehicle category. If the category is not available at the time of rental, a vehicle in a higher category may be substituted at the confirmed rate.

Vehicle Hold

It is the policy of Payless to have the confirmed vehicle available during normal business hours for the calendar day of the scheduled arrival.